SynQor has a dedicated space on our website highlighting all press releases, which details new product announcements and company news.

Please see our list of contacts by geographic location.

Many customers prefer to work directly with SynQor. SynQor’s automated and flexible domestic factory achieves lead times and smaller MOQs than is typical in the industry allowing many customers to work directly with us by way of our manufacturers representatives or SynQor’s Order Acquisition group at 1-978-849-0600 or via power@synqor.com. Customers with less predictable demand and those buyers seeking evaluation or prototype quantities may prefer to purchase products through a distribution channel. Please refer to our list of channel partners or contact a SynQor sales person for more information.

Product recommendations can be provided more quickly and accurately if you are able to provide the following information at the time of your inquiry:

• Required input voltage (Vdc)
• Required output voltage (Vdc)
• Required load current (Adc) or total output power (Watts)
• Expected operating temperature range (degrees C)
• Expected air flow adjacent to the converter (linear feet/minute)
• Preferred package size, enable logic and pin length
• Any specific performance requirements

Part numbering schemes and explanations can be found on the last page of a product datasheet.

SynQor’s goal is to make our products readily available and easy to evaluate for qualification purposes. To that end, we offer our customers evaluation boards that allow easy testing of any module with simple connections to your test equipment. You can contact SynQor or one of our channel partners to purchase sample units and evaluation boards.

SynQor has the flexibility to ship any quantity of units. However, ordering in quantities that fill a shipping container will likely reduce shipping cost. Our product shipping container sizes are defined below:

PowerQor, InQor, BusQor, CFQor, RailQor, DualQor iQor, NiQor, PFCQor and MCOTS are covered by the following guidelines:

• Full Bricks: (8th Character in part number = “F”): 15 units per tray
• Half Bricks: (8th Character in part number = “H”): 25 units per tray
• Quarter Bricks: (8th Character in part number = “Q”): 35 units per tray
• Eighth Bricks: (8th Character in part number = “E”): 50 units per tray
• Sixteenth Bricks: (8th Character in part number = “S”): 56 units per tray
• (NiQor) SIPS: (Part Number starts with “NQ”, 8th letter “V” or “H”): 40 units per tray
• (NiQor) SMT: (Part Number starts with “NQ”, 8th letter “S”): 40 units per tray or 320 units per reel

Sample and prototype quantities less than these amounts may be shipped in our standard single piece box packaging. Other products are individually packaged and thus order quantity has less effect on unit shipping cost.

You may contact one of our local representatives for current pricing. Many of Please visit our sales contacts list for the contact information of your local SynQor representative.

In brief, SynQor warrants that its products will be free from defects in materials and workmanship and will perform in accordance with the specifications for such product for the specified warranty period. This warranty period varies by product family as follows:

• Three Years – PowerQor, NiQor (except HV NiQor products), DuaIQor, BusQor, and IQor (ATCA)
• Two Years – InQor, HV NiQor, RailQor, ACuQor, CFQor, PFCQor, MilQor, MCOTS & MultiQor.
• One Year – Military UPS and UPS Battery

The warranty period for Custom products (“CQ” prefix) will be two years unless otherwise specified. Complete warranty terms are set forth in SynQor’s Terms and Conditions.

Please visit SynQor’s Terms and Conditions page.

If you wish to return a product due to a technical failure, please contact our technical support group, or a SynQor sales representative above. If the problem cannot be solved over the phone, a customer support representative will coordinate the issuing of a Failure Analysis Request (FAR) number and provide details on how to ship the unit(s) to SynQor for analysis.

If you wish to return a product for reasons other than technical performance issues, please contact our customer support group at SynQor by phone: (978) 849-0600 or e-mail: power@synqor.com to request a Return Merchandise Authorization (RMA) form. You will need information on the part number, revision letter code and serial number that can be found on the product label. Please note that for Bar Coding, SynQor uses Code 128 on product labels and Code 39 and PDF417 on box labels.

Special consideration should be given to how the units are handled and packaged for return shipment to SynQor. Note that all UPS Batteries are classified as Fully Regulated Dangerous Goods and must be shipped per DOT & IATA (International Air Transport Association) regulations. Please request a copy of SynQor’s Packaging Instructions for more details on how to properly handle and package SynQor product.

All of SynQor’s standard product data sheets can be found on our website. You can access them through the product search tool. However, if you have requirements for a custom or modified standard product or wish to inquire about possible future product releases, please contact a SynQor sales person directly.

SynQor offers a broad line of standard DC-DC converters, AC-DC converters, and system level products to cover a wide range of power requirements and applications. However, customers often have special requirements that are not covered with a standard product. This may include a specific package size, input/output voltage, power level or a special feature. SynQor will consider all requests for modified and custom power supplies. In addition, SynQor will consider providing system level products as well. To discuss your individual requirements, contact the SynQor sales group.