This page provides a list of Frequently Asked Questions concerning our sales channels,
ordering information and customer support. Please contact a
SynQor sales person or one of our channel partners
with any further questions.
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SynQor products, technical data and other materials may not be exported or re-exported,
either directly or indirectly, to U.S. embargoed destinations including Cuba, Iran,
Libya, North Korea, Sudan, Syria or to countries, individuals or entities to whom
sales or exports are prohibited under U.S. Export Control Laws.
How do I stay informed about new product releases ?
SynQor has a dedicated space on our website highlighting all press releases, which details new product announcements and
Where can I find a list of your channel partners?
Please see our list of contacts by geography.
Can I buy SynQor's products directly from SynQor?
Many customers prefer to work directly with SynQor. SynQor's automated and flexible
domestic factory achieves lead times and smaller MOQs than is typical in the industry
allowing many customers to work directly with us by way of our manufacturers representatives
or SynQor's Order Acquisition group at 1-978-849-0600 or via firstname.lastname@example.org. Customers with less predictable demand
and those buyers seeking evaluation or prototype quantities may prefer to purchase
products through a distribution channel. Please refer to our list of channel partners or contact a SynQor sales person for more information.
What information do I need to specify the correct DC-DC converter?
Product recommendations can be provided more quickly and accurately if you are able
to provide the following information at the time of your inquiry:
- Required input voltage (Vdc)
- Required output voltage (Vdc)
- Required load current (Adc) or total output power (Watts)
- Expected operating temperature range (degrees C)
- Expected air flow adjacent to the converter (linear feet/minute)
- Preferred package size, enable logic and pin length
- Any specific performance requirements
Please provide an explanation of your part numbering system.
SynQor's part numbering system is explained
How do I obtain evaluation samples of your products?
SynQor's goal is to make our products readily available and easy to evaluate for
qualification purposes. To that end, we offer our customers evaluation boards that
allow easy testing of any module with simple connections to your test equipment.
You can contact SynQor or one of
our channel partners to purchase sample units and evaluation boards.
Does SynQor have minimum order quantities based on packaging requirements?
SynQor has the flexibility to ship any quantities of units. However, ordering in
quantities that fill a shipping container will likely reduce shipping cost. Our
product shipping container sizes are defined below:
- PowerQor, InQor, BusQor, CFQor, RailQor, DualQor iQor,
NiQor, PFCQor and MCOTS are covered by the following guidelines:
- Full Bricks: (8th Character in part number = "F"):
15 units per tray
- Half Bricks: (8th Character in part number = "H"):
25 units per tray
- Quarter Bricks: (8th Character in part number
= "Q"): 35 units per tray
- Eighth Bricks: (8th Character in part number =
"E"): 50 units per tray
- Sixteenth Bricks: (8th Character in part number
= "S"): 56 units per tray
- (NiQor) SIPS: (Part Number starts with "NQ", 8th
letter "V" or "H"): 40 units per tray
- (NiQor) SMT: (Part Number starts with "NQ", 8th
letter "S"): 40 units per tray or 320 units per reel
Sample and prototype quantities less than these amounts may be shipped in our standard
single piece box packaging. Other products are individually packaged and thus order
quantity has less effect on unit shipping cost.
What are the current lead-times on your products?
SynQor maintains consistent lead times of stock to 14 weeks. Generally, non-MilQor
products have a lead-time of 6 to 8 weeks, MilQor products up to 14 weeks.
Please contact SynQor for updated availability on items from stock or check directly
with our channel partners for inventory stock status.
How do I determine pricing on your products?
You may contact one of our local representatives for current pricing. You may find
a representative near you by clicking on the following link: list of contacts by geography. Many of SynQor's channel partners
provide online inventory status and pricing information on their websites. Please
check our channel partner list for more
What is the warranty on your products?
In brief, SynQor warrants that its products will be free from defects in materials
and workmanship and will perform in accordance with the specifications for such
product for the specified warranty period. This warranty period varies by product
family as follows:
- Three Years - PowerQor, NiQor (except HV NiQor
products), DuaIQor, BusQor, and IQor (ATCA)
- Two Years - InQor, HV NiQor, RailQor, ACuQor,
CFQor, PFCQor, MilQor, MCOTS & MultiQor.
- One Year - Military UPS and UPS Battery
The warranty period for Custom products ("CQ" prefix) will be two years unless otherwise
specified. Complete warranty terms are set forth in SynQor's Terms and Conditions.
What are the terms and conditions of sale for your products?
SynQor's Terms and Conditions
How do I handle returns for SynQor product?
If you wish to return product due to a technical failure, please contact our technical support group. If the problem cannot
be solved over the phone, a customer support representative will coordinate the
issuing of a Failure Analysis Request (FAR) number and provide details on how to
ship the unit(s) to SynQor for analysis.
If you wish to return product for reasons other than technical performance issues,
please contact our customer support group at SynQor by phone: (978) 849-0600 or
e-mail: email@example.com to
request a Return Merchandise Authorization (RMA). You will need information on the
part number, revision letter code and serial number that can be found on the product
label. Please note that for Bar Coding, SynQor uses Code 128 on product labels and
Code 39 and PDF417 on box labels.
Special consideration should be given to how the units are handled and packaged
for return shipment to SynQor. Note that all UPS Batteries are classified as Fully
Regulated Dangerous Goods and must be shipped per DOT & IATA (International Air
Transport Association) regulations. Please request a copy of SynQor's Packaging
Instructions for more details on how to properly handle and package SynQor product.
Where do I request products if I do not see them on your website?
All of SynQor's standard product data sheets can be found on our website. You can
access them through the Product Selector Guide
or through the "Industry" or "Products" links at on the Home page of the SynQor
Web Site. However, if you have requirements for a custom or modified standard product
or wish to inquire about possible future product releases, please contact a SynQor sales person directly.
Do you make custom power supply products?
SynQor offers a broad line of standard DC-DC converters to cover a wide range of
power requirements and applications. However, customers often have special requirements
that are not covered with a standard product. This may include a specific package
size, input/output voltage, power level or a special feature. SynQor will consider
all requests for modified and custom power supplies. In addition, SynQor will consider
providing system level products as well. To discuss your individual requirements,
contact the SynQor sales group.
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